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CPO Program

CPO Program
CPO Program

CERTIFIED MANUFACTURER’S WARRANTY

OUR VEHICLES ARE PRE-OWNED. IT DOESN’T MEAN WE LOVE THEM ANY LESS
We make great vehicles and we always have. So we gladly back our Certified Pre-Owned Vehicles with a manufacturer’s warranty.

Certified Pre-Owned Vehicles receive a Used Vehicle Limited Warranty*1 coverage of 3 months or 5,000km, whichever comes first (Certified Pre-Owned Vehicles sold in Quebec that are up to six model years old and have less than 100,000km will receive enhanced coverage of 6 months or 10,000km, whichever comes first). That’s standard. If your budget permits, you can extend or upgrade to an even more comprehensive Certified Pre-Owned Vehicle Protection Plan. And should you ever decide to sell your vehicle, you’ll be able to transfer any existing warranties to its new owner.

For complete coverage details, see your GM Certified Pre-Owned Dealer.

Vehicles are not eligible to be marketed as Certified Pre-Owned vehicles unless the dealer first performs all open safety, emissions and non-compliance recall repairs. GM has instructed its dealers to check for open recalls and to perform all needed repairs before listing any vehicle as a Certified Pre-Owned vehicle. Dealers are required to determine whether there is an open recall on a vehicle by entering the Vehicle Identification Number at the GM Canada Recall Centre Website.

Consumer Protection Act (Québec)

Information regarding the availability of replacement parts, repair services, and information necessary to maintain or repair our products (applicable to Québec consumers only):

Pursuant to the Consumer Protection Act (Québec) and the applicable regulation, General Motors of Canada Company does not guarantee the availability of replacement parts or repair services for its products, nor does it guarantee the availability of information necessary to maintain or repair its products. General Motors of Canada Company does offer access to certain automobile data for purposes of diagnostics, maintenance or repair in accordance with section 39.4 of the Consumer Protection Act (Québec).

CERTIFIED 150+ POINT INSPECTION

WE GO OVER EVERY INCH SO YOU CAN COVER EVERY MILE.

You might not worry much about the condition of your hose clamps or the vacuum system or the brake pads. You’ll never have to, either, with one of our GM Certified Pre-Owned Vehicles. Before they reach the sales floor, each one of our vehicles is meticulously looked over by a licensed mechanic. That means by the time you look at them, every single vehicle has passed our painstaking 150+ point inspection.

Vehicles are not eligible to be marketed as Certified Pre-Owned vehicles unless the dealer first performs all open safety, emissions and non-compliance recall repairs. GM has instructed its dealers to check for open recalls and to perform all needed repairs before listing any vehicle as a Certified Pre-Owned vehicle. Dealers are required to determine whether there is an open recall on a vehicle by entering the Vehicle Identification Number at the GM Canada Recall Centre website my.gm.ca/gm/en/recalls.

The 150+ point inspection includes:

CPO Program

  • ENGINE

    Check the vehicle mileage against service records for accuracy.

     

    ENGINE COMPARTMENT

    Hood release, hinges, prop rod or gas struts provide proper operation.

    Check finish (rust, corrosion).

     

    ENGINE CONDITION & NOISE

    Verify original equipment and displacement

    Valve cover/cylinder head/exhaust manifold gaskets soundness

    Condition of engine belts, automatic tensioner, hoses, wires and no squeaking belts

    Condition of hose clamps, retainer clips, and wire casings

    Look for areas of concentrated dirt or grime

    Check for fluid leaks or valvetrain noise

    Vacuum system condition

    Fuel delivery system

     

    ENGINE OIL LEVEL/CONDITION

    Check engine oil level, verify oil clarity and viscosity.

     

    ENGINE COOLANT LEVEL/CONDITION

    Check radiator for leaks and damage/fan shroud is securely in place

    Verify that blades of cooling fans are not broken or bent

    Check coolant level, freeze protection rating

     

    AIR FILTER INSPECTION

    Inspect air filter/filter housing for debris (leaves, bugs).

     

    BATTERY LOAD TEST

    Inspect battery for cracks. Clean and inspect battery top, posts & cables

    Measure battery voltage/conduct load test

     

    IGNITION SYSTEM

    Inspect system for loose, cracked or burned wires.

    Check wire for short circuits and arcing

     

    POWER STEERING FLUID LEVEL

    Inspect power steering fluid level

     

    BRAKE FLUID LEVEL

    Locate and inspect master cylinder reservoir, check brake fluid level

     

    AUTOMATIC TRANSMISSION FLUID LEVEL & CONDITION

    Check all ranges from "Park" to "1st" for proper engagement.

     

    FUEL SYSTEM

    Inspect fuel injection system for proper operation

    Check fuel system for leaks or loose wires and lines

    Inspect evaporative emissions for proper operation

     

    MANUAL TRANSMISSION FLUID LEVEL

    Measure fluid level, clarity and viscosity (if equipped).

    MANUAL TRANSMISSION HYDRAULIC CLUTCH FLUID LEVEL

    Check clutch fluid reservoir for proper level.

     

    WASHER FLUID LEVEL

    Inspect/fill washer fluid reservoir (front)/(rear, if equipped).

     

    STARTER PERFORMANCE (AUTOMATIC TRANSMISSION)

    Check that starter only operates in "Park" or "Neutral".

     

    STARTER PERFORMANCE (MANUAL TRANSMISSION)

    Starts only when clutch pedal pressed all the way down (GM Vehicles).

  • INSTRUMENTATION AND INTERIOR COMPONENTS INSPECTION

    OnStar® system - verify connection to OnStar® with blue button push

    SRS system warning light/self test

    ABS system warning light/self test

     

    INSTRUMENT PANEL

    Instrument panel/gauge lights and operation

    Electronic instrument cluster, Head-up Display operational (if equipped)

     

    CLIMATE CONTROL

    HVAC/Front and Rear Electronic Climate Control (if equipped)

    All climate control directional functions/vents working properly

    Confirm Cabin Air Filter is clean

     

    AUDIO/VIDEO SYSTEM

    Audio controls, speakers, steering wheel controls (if equipped)

    Power antenna (if equipped)

    DVD player operational (if equipped)

    Navigation system operational (if equipped)

    Infotainment Systems verify operation of system with Multimedia Interface Tool (MIT Tool) , display screen, USB, Bluetooth, AUX jack,

    etc., (if equipped)

     

    WINDSHIELD WIPER/WASHER OPERATION

    Front wiper/washer controls are operational

    Front wiper blades

    Rear wiper/washer controls are operational (if equipped)

    Rear wiper blade (if equipped)

     

    ELECTRIC REAR WINDOW DEFROSTER OPERATION

    Defroster switch/heating grid operation

     

    HORN OPERATION

    Horn operation/sound quality

     

    LIGHTER/POWERPOINT OUTLETS

    Cigarette lighter, USB, AUX, powerpoints operational

     

    TILT STEERING WHEEL (IF EQUIPPED)

    Steering wheel locks in each tilt position

    Confirm operation of heated steering wheel (if equipped)

     

    INSIDE REARVIEW MIRROR

    Rearview mirror adj., range of movement, Auto dim (if equipped)

    Map/Reading lights (if equipped)

     

    WINDOWS

    Power windows and controls are operational (if equipped)

    Sliding rear window/vent windows (if equipped)

     

    OUTSIDE MIRROR CONTROLS

    Check mirrors for full movement in all directions

    Inspect mirrors for clarity, scratches or cracks

    Heated Mirrors/Personal Memory systems function (if equipped)

     

    POWER SUNROOF OPERATION (IF EQUIPPED)

    Sunroof opens, tilts and closes properly

    Check sunroof track for any obstructions or damage

    Check sunroof seals for any cracks or damage

     

    REMOVABLE ROOF PANELS (IF EQUIPPED)

    Roof panel latches

    Check roof panel weather stripping for cracks or damage

     

    CONVERTIBLE TOP OPERATION (IF EQUIPPED)

    Headliner condition (if equipped)

    Check roof structure for bent rods or damage

    Top opens and closes fully

    Rear window, glass or plastic condition

    Convertible top seals and clamps

  • INTERIOR TRIM INSPECTION

    SEAT FABRIC AND TRIM CONDITION

    Inspect vehicle seats for wear, stains or tears

    Passenger compartment trim panels fit and finish

    Headliner fit and condition

     

    SEAT ADJUSTMENT

    Driver and Passenger seat tracks are operational

    Adjustable head restraints (if equipped)

    Folding rear seatback/Valet Lockout feature (if equipped)

    Driver/passenger/rear seat controls are operational

     

    SAFETY BELT CONDITION/INTEGRAL CHILD SEAT OPERATION

    All seat belts are operational

    Inspect safety belt webbing and buckles at all seating positions

    Height adjustable shoulder belts work correctly (if equipped)

    Check that integral child seat is operating properly (if equipped)

    Inspect all child seat hardware and latches

     

    SUN VISOR OPERATION AND CONDITION

    Sun visors are operational

     

    INTERIOR/COURTESY LIGHT OPERATION

    Check that all interior lights/switches are operational

     

    REMOTE DECKLID/LIFTGATE RELEASE OPERATION

    Check operation of decklid/liftgate during remote release

    Inspect weather seal for damage

    Decklid pull down feature (if equipped)

     

    REMOTE FUEL FILLER DOOR RELEASE OPERATION (IF EQUIPPED)

    Inspect operation of the remote fuel filler door release feature

    Interior fuel door switch, release mechanism working properly

    Confirm capless fuel filler is intact and working correctly

     

    ASHTRAY

    Inspect ashtray for broken, bent, or melted components

     

    GLOVE BOX OPERATION

    Inspect latch, lock, and hinges for proper operation

     

    DOOR TRIM AND LOCK OPERATION

    Check that all doors open and close smoothly

    Inspect operation manual or power door locks, rear door security lock

    Check that doors cannot be opened in the “Locked” position

    Check hand held remote transmitter operational (if equipped)

    Check all interior/exterior door handles for damage

    Check and confirm child door lock operation

    Inspect fit and finish of each door trim panel, armrest, assist strap

     

    CARPET AND FLOOR MAT CONDITION

    Inspect carpet and floor mats for burns, dirt, excessive wear

     

    CARGO AREA

    Inspect cargo area trim panels for fit and finish

    Cargo area, door lock switch operation, powerpoint power (if equipped)

     

    SPARE TIRE CONDITION/JACK & WRENCH LOCATION

    Inspect spare tire and wheel condition

    Inspect that all tools needed for spare tire change are intact, or if

    equipped with spare tire delete, the fill kit is available

  • PRE-TEST DRIVE INSPECTION

    HEAD LAMP/FOG LAMP OPERATIONS

    Headlamp switch, High/Low beam is functional

    Headlamps are aimed properly

    Twilight/headlamp delay feature OK (if equipped)

    Fog lamps are aimed and functional (if equipped)

     

    PARKING/BRAKE/BACK UP/TURN & SIDE MARKER LAMPS

    Front and rear parking lamps

    Brake and backup lamps

    Left/Right turn signal lamps

     

    HAZARD WARNING LIGHTS

    Hazard warning lights work with vehicle running/not running

     

    WHEEL AND TIRE CONDITION

    (INSPECT PRE TEST DRIVE AND IN SERVICE BAY)

    Tires meet 4/32” minimum requirement

    Tire build dates (DOTs) within 6 years

    Wheel covers/wheel centre hubs OK (if equipped)

    Tire side walls, valve stems, and wear pattern

    Tire size/correct air pressure/lug nuts secured

    Inspect wheel rims for damage

     

    SHOCK ABSORBER TEST

    Front shock absorbers/strut assembly

    Rear shock absorbers/strut assembly

  • THE TEST DRIVE

    BRAKE SHIFT/TRANSMISSION INTERLOCK

    (AUTOMATIC TRANSMISSION)

    Gear selector cannot be moved out of Park unless brake is applied

     

    TRANSMISSION OPERATION (AUTOMATIC)

    Transmission gear engagement/shift points are smooth

     

    TRANSMISSION OPERATION (MANUAL)

    Clutch pedal/gear shift engagement

    Inspect transmission for noise

     

    ENGINE PERFORMANCE

    Engine driveability/performance

     

    BRAKE OPERATION

    Power assisted braking system is functional

    Rear parking assistance monitor operational (if equipped)

    Anti-lock brake system warning/self-test light is functional

    Anti-lock brake system functional (if equipped)

    Vehicle tracks straight under hard braking conditions

     

    SUSPENSION/DRIVETRAIN/NOISE

    VIBRATION HARSHNESS

    Inspect for abnormal vehicle noise, windnoise, vibrations or harshness

     

    CORNERING ABILITY

    Vehicle cornering dynamics

    Inspect for vehicle abnormal body roll

     

    CRUISE CONTROL (IF EQUIPPED)

    Cruise control holds a set speed/adjustments work properly

  • ACTIVE SAFETY Test/inspect if equipped

    Heads up display - alerts are functional

    Haptic seats

    Audible warnings

    Collision Alert

    Cross Traffic Alert

    Side Blind Zone Alert

    Adaptive Cruise

    Lane Centering

    Super Cruise

    Front and Rear Park Assist

    Front and Rear Camera

    180 Bird's eye view Camera

  • SERVICE BAY INSPECTION

    TRANSMISSION CASE INSPECTION

    Transmission case/pan structurally sound

     

    MANUAL TRANSMISSION FLUID LEVEL AND CONDITION

    Fluid level, clarity and condition

     

    TRANSFER CASE (4-WHEEL DRIVE AND AWD MODELS)

    Fluid level, clarity and condition

    Transfer case/skid plate structural condition

     

    BRAKE SYSTEM CONDITION

    Brake rotor/drum surfaces

    Brake pads/shoes have 40% or more remaining pad life

    Brake shoes have 40% or more remaining life

    Parking brake operation

     

    ENGINE MOUNTS/FRONT SUSPENSION LINKS & BUSHINGS

    Inspect all engine mounts, grommets and bushings

    Front suspension links/sway bar/mounts

     

    STRUTS AND SHOCK ABSORBER CONDITION

    Shock absorbers/struts free of leaks and damage

     

    STEERING SYSTEM CONDITION

    Inspect structural condition of all steering system elements

     

    CV JOINT DUST BOOT CONDITION

    CV dust cover boot void of rips/damage

     

    DRIVE AXLE, AXLE FLUID LEVELS

    Inspect differential case for fluid leaks

    Front/Drive axle fluid level

     

    FUEL TANK SYSTEM CONDITION

    Fuel tank and delivery lines are sound, no fuel odour

     

    VEHICLE/STRUCTURAL DAMAGE

    Inspect for signs of collision damage

     

    EXHAUST SYSTEM

    Exhaust system hung/routed properly, meets structural integrity, exhaust tone

     

    ENGINE OIL AND FILTER CHANGE, CHASSIS LUBE

    Lubricate all chassis points, perform engine oil and filter change

  • ELECTRIC VEHICLES

    Confirm that the low voltage charger is operational and will charge the vehicle

    Confirm that the vehicle can be charged with a level 2 charger

    Confirm (if equipped) that the vehicle can be charged with the High Voltage DC charger

  • EXTERIOR WEAR AND TEAR INSPECTION

    WINDOW GLASS

    Inspect all glass surfaces for chips and cracks

     

    HOOD CONDITION

    Inspect hood for proper alignment with fenders, grille, and fascia

    Inspect hood’s finish for dents and scratches

     

    GRILLE, FRONT BUMPER, AND FASCIA CONDITION

    Check that bumper guards and rubstrips are securely fastened

    A Check grille, front bumper, or fascia alignment/condition

    Vehicle is free from road tar and tree sap

     

    DRIVER SIDE FENDER, DOOR(S), QUARTER PANEL CONDITION

    Inspect for panel alignment, finish quality, previous body work

    Weather seals, placement/condition

    Bodyside mirrors, mouldings and badging properly secured

     

    DECKLID, LIFTGATE, TAILGATE OR REAR CARGO DOOR CONDITION

    Inspect the rear body panel surfaces for dings, dents and scratches

    Decklid, liftgate or rear panel doors

    Weather seals, placement/condition

    Pickup tailgate/bed/side rails (if equipped)

    Inspect bedliner

     

    REAR BUMPER/FASCIA CONDITION

    Inspect all rear trim components for proper fit, or collision damage

    Check that all bumper guards and rubstrips are securely fastened

     

    PASSENGER SIDE FENDER, DOOR(S) QUARTER PANEL CONDITION

    Inspect areas for panel alignment, finish quality, or previous body work

    Weather seals, placement/condition

    Bodyside mirrors, mouldings and badging properly secured

     

    ROAD ANTENNA

    Inspect mast antenna, antenna secured

  • FINAL INSPECTIONS

    Engine compartment is clean/degreased

    Interior compartment has been cleaned

    Vehicle exterior has been washed

     

    Vehicles are not eligible to be marketed as Certified Pre-Owned vehicles unless the dealer first performs all open safety, emissions and non-compliance recall repairs. GM has instructed its dealers to check for open recalls and to perform all needed repairs before listing any vehicle as a Certified Pre-Owned vehicle. Dealers are required to determine whether there is an open recall on a vehicle by entering the Vehicle Identification Number at the GM Canada Recall Centre website.

CPO Program

CERTIFIED ROADSIDE ASSISTANCE

It’s going to be a great ride, especially knowing you’re covered with a minimum of 3 months or 5,000 kilometres (whichever comes first) of 24-hour roadside assistance.

YOU’RE COVERED IF…

Your Certified Pre-Owned Vehicle is still within the manufacturer’s New Vehicle Limited Warranty period.

YOU’RE COVERED IF…

Your warranty-covered non-GM vehicle doesn’t have a Roadside Assistance Program. We’ll provide 3 months or 5,000 km (whichever comes first) of GM Roadside Assistance from your date of purchase.

YOU’RE COVERED IF…

Your Certified Pre-Owned Vehicle has less than 3 months and 5,000 km of remaining Manufacturer’s New Vehicle Limited Warranty. General Motors will provide an additional 3 months or 5,000 km, whichever comes first, of GM Roadside Assistance once your remaining Manufacturer’s New Vehicle Limited Warranty expires.

To receive Roadside Assistance, simply request roadside assistance through your myBrand app or call 1-800-268-6800 and a service operator will be dispatched to the scene. For further information about GM Roadside Assistance, click on this link.

IF YOUR VEHICLE IS DISABLED AND YOU ARE TRAVELLING A MINIMUM OF 150 KM FROM HOME, A TRIP INTERRUPTION REIMBURSEMENT ALLOWANCE COULD BE PROVIDED TO HELP PAY FOR:

  • Alternate transportation up to a combined maximum of $500 per incident

ALL ROADSIDE ASSISTANCE PLANS ALSO INCLUDE A NO-CHARGE TRIP ROUTING SERVICE, PROVIDING YOU WITH:

  • Suggested travel routes
  • Points of interest
  • Maps

ROADSIDE ASSISTANCE AND TRIP INTERRUPTION COVERAGE DOESN’T APPLY TO:

  • Vehicles operated off-road
  • Fines or impound towing charges caused by a violation of local, municipal, provincial or federal law
  • The mounting, dismounting or changing of snow tires, chains or other traction devices
  • Disablement or services resulting from physical damage to your vehicle
  • Total or partial theft of your vehicle
  • Expenses that are covered under any other program

CERTIFIED EXCHANGE PRIVILEGE

LOVE YOUR VEHICLE AT FIRST SIGHT.

OR SECOND OR THIRD.

You should be completely satisfied with your Certified Pre-Owned Vehicle. If for any reason you’re not, you can exchange it within the first 30 days or 2,500 kilometres, whichever comes first.

EXCHANGE PRIVILEGE

If for any reason you’re not completely satisfied with your Certified Pre-Owned Vehicle, you can exchange it within 30 days or 2,500 kilometers — whichever comes first — from the date of purchase for any other eligible Certified Pre-Owned Vehicle.

If the purchase price of the replacement vehicle is less than the purchase price of the vehicle being returned, you’ll receive credit for the difference. If the purchase price of the replacement vehicle is more, you simply pay the difference.

ELIGIBILITY

Unless indicated by your Dealer, all Certified Pre-Owned Vehicles are eligible for the Exchange Privilege during the first 30 days or 2,500 kilometres of ownership. However, the exchanged vehicle has to meet the following criteria:

  • The vehicle must currently be owned or leased by the retail purchaser/lessee of the Certified Pre-Owned Vehicle.
  • The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.

 

EXCLUSIONS

The One Time Exchange Privilege excludes the following vehicles:

  • Fleet purchase vehicles.
  • Vehicles used for daily rental, hearse, taxi, limousine, snowplowing or delivery services.
  • The customer has previously returned a vehicle under the GM Certified Pre-Owned Vehicles One-Time 30 Day or 2,500 Kilometre Exchange Privilege within a period of 12 months commencing on the return date of that previously returned vehicle.
  • Vehicles that have had after-market accessories installed (e.g., radio or alarm system) unless installation was performed or sublet by the selling GM Certified Pre-Owned Dealer.

 

VEHICLE INSPECTION

Every vehicle returned under the Exchange Privilege will be inspected for damage and excessive wear and tear. If non-warranty repairs equal to or greater than $300 have been performed or are necessary, the vehicle is not eligible to be returned. If less than $300, the damage repair estimate will be deducted from the credit amount applied to the returned vehicle.

VALUATION OF THE RETURNED VEHICLE

The “Agreed Upon Exchange Value” will be used in determining the refund value to be applied to the replacement vehicle.

EXCHANGE AND WAIT PROVISION

If a customer exchanges a vehicle under the Exchange Privilege and waits for a replacement vehicle instead of choosing one from the dealer’s available inventory, the selling dealer will not provide alternate transportation or allow a customer to keep the original vehicle while the replacement vehicle is secured.

CPO Program
CPO Program

ONSTAR

OnStar helps you drive with added confidence, and is designed to have someone help you in your time of need.

WHETHER YOU BUY NEW OR PRE-OWNED, YOU’RE STILL PROTECTED AND CONNECTED

If you’re considering a pre-owned vehicle or your current vehicle’s connected services are inactive, you can still enjoy many or all of the same features and services found in new vehicles.

Get a 1-month trial and sign up for a paid plan to enjoy the first two months on us3

Try out OnStar Safety & Security and Connected Services that come with your vehicle (Hands-Free Calling minutes excluded during the trial period). Get a 1-month trial, and if you sign up for a paid plan within 30 days from activation, you’ll be able to enjoy the first 2 months of the paid plan you select on us2. Cancel at any time.

LEARN MORE

GM OWNER CENTRE AND MOBILE APP

Visit the Owner Centre and vehicle mobile app4 any time to track your service history, view your Owner’s Manual and how-to videos, check your warranty status and more!

Access Your Vehicle’s Service History
You’ll be able to review service records you add here or previously entered on onstar.ca, if equipped.

View Your Warranty
View your vehicle’s warranty coverage anytime by logging on. We think you’ll like what you see.

Track Vehicle Recalls
Check for recalls on your vehicle and receive automatic recall notices, maintenance reminders and offers exclusive to you!

View Your Owner’s Manual and How-To Videos
Scroll through your Owner’s Manual or view helpful how-to videos to learn everything there is to know about your vehicle’s features and operation.

LEARN MORE
CPO Program
CPO Program

SIRIUSXM

WELCOME TO YOUR FREE SIRIUSXM TRIAL5

All SiriusXM equipped certified pre-owned vehicles come with a Platinum Plan trial subscription, including premium programming to over 150 channels in your vehicle plus access to even more on the SXM App. SiriusXM lets you enjoy ad-free music, some of the best sports, news, comedy, and talk whenever you want from virtually anywhere.

LEARN MORE